Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@gonebushsa.com.au. 

If your return is approved, we will send you instructions on how and where to send your package. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days of receipt of the return. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Items sent back to us without first requesting approval will not be accepted.

You can always contact us for any return question at admin@gonebushsa.com.au.

Damages and Issues
We want you to love your purchase! If your item arrives defective, damaged, or incorrect, please inspect it upon arrival and contact us immediately. We'll assess the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.